Procurement process

Achmea always adheres to applicable laws and regulations when entering into contracts. This is important because, as a financial services provider, Achmea is subject to strict requirements.

Procurement Conditions

Achmea uses its Procurement Conditions as a guideline when entering into contracts with suppliers and other partners. These conditions include provisions on liability, warranties and confidentiality.

Purchasing with integrity

Achmea employees involved in procurement and outsourcing processes are expected to work professionally, ethically and with integrity at all times. Achmea has drawn up a code of conduct for all employees who are or may be involved in a procurement or outsourcing process. We share the code of conduct with our suppliers because it also involves the supplier and their actions.

Collaboration with brokers and contracting parties

Achmea works with numerous brokers and contracting parties within our procurement process. For example, Springest B.V. is a broker for training, and HeadFirst B.V. is a broker for contracting freelancers.

New legislation on procurement of ICT services

From January 2025, all digital service providers must comply with the Digital Operational Resilience Act (DORA). 

Why is DORA important for Achmea’s suppliers?

DORA applies to services that financial institutions purchase from (ICT) service providers, as well as to the associated contracts. DORA is, therefore, extremely important to both Achmea and its (ICT) suppliers. Suppliers must comply with the DORA legislation and all parties involved must actively work together to meet the new standards by early 2025. This is essential to ensuring the stability and security of the financial sector.

Achmea will contact all of its (ICT) service providers in the course of 2024. If you have any questions about DORA, please get in touch with your contact person at Achmea.

What is the Digital Operational Resilience Act?

DORA is a European regulation for the entire financial sector. It is important legislation aimed at strengthening digital resilience within the financial sector. The financial sector relies heavily on digital systems and services. As such, DORA is extremely important to Achmea.

DORA sets requirements that financial institutions must meet to protect themselves from and respond to risks associated with the use of information and communications technology (ICT) in business processes. The legislation has an increased focus on ICT services that support critical or important functions at financial institutions.

Financial institutions must comply with DORA by January 2025.


If you have any questions for Procurement, please send an email

If you have any questions for Contract Management, please send an email


This information is only intended for suppliers of business support services and products such as IT, Marketing and Communication, Data, Professional Services, HR, Facilities, etc.