Are you signing up for an insurance or financial service? Then we will need your details. We find it important that you know what we do with your personal data and what rights you have, so that you can trust your data to be in safe hands with us.
Most of the time, we will ask for your name, address, email address and telephone number, but sometimes we will ask for other details, too, such as your registration number for a car insurance or your bank account number for a direct debit of your premium. What details we need will vary from product to product. Usually, you yourself will provide us with your details, at other times we obtain your data in a different manner. For instance, we can retrieve from Roy-data how many years you have driven without submitting a claim.
We use your data to
We record what we agree on with you. We also use our contact moments to improve our communication. These are contact moments, for instance, which we record
Achmea B.V. is responsible for all of Achmea's brands where the proper processing of your personal data is concerned.
At certain times we will forward your data and at other times we will check your data at other companies. We do not sell your data, but we can exchange data with:
If it is necessary to pass data on to recipients outside the European Economic Area (EEA), we will do this with the utmost care. Within the EEA, the same privacy rules apply.
Our website, app and IT systems are safely secured and we always take measures to prevent abuse of your data. Our employees are also given clear instructions on how to deal with your data.
By sensitive data we mean, for instance:
We will keep your data as long as we need them or as long as we are obliged to by law. After that, we will erase or anonymise your data. If we anonymise your data, we remove all data which refer to you, so they cannot be linked to you anymore. Anonymous data help us to gain better insight into our risks, products and services.
We comply with the laws and rules for privacy. These are, inter alia:
The law also provides for your rights. You are entitled:
Send us a letter and enclose a copy of your passport or ID document. Please make your Citizen Service Number and passport photo illegible. We will reply within one month from receipt of your letter.
You can contact details on the website of your insurer.
Do you have a question, tip or complaint?
Send an email to Achmea's Data Protection Officer at firstname.lastname@example.org. You can also send a letter to:
Attn. Privacy Manager
Compliance & Operational Risk Management
P.O. Box 866
3700 AW Zeist
Do we not find a solution? Send your complaint to the Autoriteit Persoonsgegevens.
Client privacy and data security are our number one priority. When Achmea and its brands send confidential information by e-mail, one of the solutions we use is ZIVVER. ZIVVER is a solution for sending e-mails securely.
For example, we can do this if something changes in the laws or regulations, or if we develop new products or services. You can always find the most recent version on our website. This most recent version is of 2018-04-23.