More information on the year 2023

“We are proud of the results we are presenting today. We are seeing significant growth in all segments, are demonstrating strong execution strength, are making good progress on our strategy and are strengthening our market leadership in non-life and health.”

Bianca Tetteroo

Main financial results for 2023

Operational result

Operational result increased by €109 million (+21%) due to higher insurance service result at Non-Life, growth in interest margin at Achmea Bank and improved investment result.

Net result

Net result of €814 million, underpinned by higher operational result and favourable development financial markets.

Premiums en Asset under management

Growth in all segments; premiums increased to €22.3 billion. Strong revenue growth in international activities and retirement services revenues (both 21%). Assets under Management rose 12% to €218 billion.

Solvency II

Solvency solid at 183%; decrease mainly due to business growth, model changes and repurchase of capital instruments.

Main other results for 2023

Making our insurance portfolio more sustainable

Reduction target for motor vehicle insurance portfolio in updated Climate Transition Plan, engagement targets for commercial portfolio.

Making our investment portfolio more sustainable

Enhanced engagement programme with companies we invest in.

Making our business operations more sustainable

Strong execution and realisation sustainability ambitions; both on our own footprint and as a driver of social debate.

Customer satisfaction

Good NPS scores based on high appreciation for our employees and swift claim handling supported by strategic investments in data and digitisation.

Data & digital

Continued investments in supporting the digital customer journey, migration to cloud on schedule, creating own secure generative AI environment.

Sustainable employer

Continued focus on employee engagement and vitality; slight increase in share of women in top management and new collective labor agreement finalised.