Sustainalytics is a global leader in sustainability research and analysis, serving investors and financial institutions around the world. Sustainalytics reviewed our activities in 2016 and qualified Achmea as Industry Leader (top 5&), based on its overall ESG performance relative to peers. It has a Leader position on ‘social’ and ‘governance’ and qualified as an Outperformer on ‘environment’.
Achmea BV exhibits strong ESG policies and management systems, reflecting a commitment to mitigating related risks and impacts. Furthermore, as a signatory to key sector initiatives, Achmea BV's initiatives to promote responsible finance exceed industry norms and include an exceptional number of SRI strategies that apply to both proprietary and third party assets. However, Achmea can further improve by implementing the same level of commitments in its underwriting business.
Regarding customers, Achmea set objectives to improve customer satisfaction across all insurance subdivisions and has implemented comprehensive mechanisms to receive and investigate complaints. Achmea is not implicated in any significant product-related controversies, which is extraordinary in the sector. The insurer can further improve by disclosing customer-related ESG risk management measures, as well as setting executive accountability into product development. Overall, Achmea BV belongs to the best performing companies in the industry and is therefore relatively well positioned to anticipate future social and environmental macro developments that may affect the insurance industry.