Chairman of the Executive Board, Mr. Willem van Duin opened the day with a presentation on the strategy of the group. Van Duin mentioned that since 2008 Achmea has consistently improved its business fundamentals with successful completion of two change programmes over the years. “The new planning period bears the motto ‘Delivering Together’ and runs until 2020. Our strategy is clear, and we will continue to implement it over the next several years, with ‘customer relevant’ and ‘trendsetting’ being two keywords,“ Van Duin said.
With ‘Delivering Together’ we build on our improved business fundamentals and for 2020 we aim to realize four key ambitions. First of all, we aim to further improve our products and services for our customers, supported by innovations. We will continue our current strategy and will make adjustments where necessary in order to improve our results. A further reduction in expenses by roughly €200 million and, inevitably, the reduction of around 2,000 jobs, is part of the plans we have in place. We aim to increase our returns in order to be able to continue investing in innovative services for our customers and in order to maintain our financial health. We aspire to realize our operational result ambition of €600 million and aim to keep other key financial ratio’s in line with S&P IFS rating “A”.