Chairman of the Executive board Willem van Duin kicked-off the afternoon with an update on our strategy. In this update he looked back on our progress so far and discussed our ambitions for the remainder of the strategic plan period ‘Delivering Together’. First he illustrated the strong improvement in results and discussed how Achmea remains a well-diversified company with a robust financial position. Then, he looked forward at 2020 and showed that we are well on track to meet our ambitions, benefiting from innovation and a shift to providing services in addition to insurances.
Willem van Duin further explained how we focus on consolidating our current position, expanding existing business models, enhancing digital customer service and growing our strategic innovation. This should result in achieving our financial ambitions for 2020, the primary ones being structurally lowering costs with €200 million, achieving a structural operational result of €450 million, excluding our Health insurance activities, €400 million of annual Free Capital Generation and maintaining our current credit ratings. To conclude, he explained how we execute our long-term strategy of contributing to a healthy, safe and future proof society.